Your privacy is important to us. This Privacy Policy explains exactly what personal data 59ace collects, how we use it, who we share it with, and how we keep it safe.
🗓️ Last Updated: January 1, 2026These highlights give you a quick overview of our most important privacy practices. Please read the full policy below for complete details.
We collect personal information you provide during registration — such as your name, date of birth, address, and payment details — as well as technical data generated by your use of the 59ace platform.
Your data is used to operate your account, process transactions, verify your identity, comply with legal obligations, and improve the 59ace experience. We do not sell your personal data to third parties.
We share data only with trusted service providers (such as payment processors and KYC verification partners), regulatory authorities where required by law, and no one else without your consent.
59ace uses 256-bit SSL encryption, secure data centres, access controls, and regular security audits to protect your personal information from unauthorised access, loss, or misuse.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data. You may also object to certain types of processing and withdraw consent at any time.
59ace uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse platform usage. You can manage cookie preferences through your browser settings at any time.
Important Notice: This Privacy Policy ("Policy") describes how 59ace ("we," "us," "our," "the Platform") collects, uses, stores, and discloses personal information about individuals ("you," "Player," "User") who access or use the 59ace platform at 59ace.com. This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By using the 59ace platform, you acknowledge that you have read and understood this Policy.
59ace is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We understand that when you share your personal information with us, you are placing trust in 59ace — and we take that responsibility seriously.
This Policy applies to all personal data collected through the 59ace website, mobile platform, customer support channels, and any other services operated by 59ace. It covers data collected from registered Players, prospective Players who browse the platform without registering, and individuals who contact our support team.
This Policy should be read alongside our Terms & Conditions, which govern your use of the 59ace platform. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.
For the purposes of the Philippine Data Privacy Act of 2012, 59ace acts as the personal information controller in respect of the personal data it collects and processes in connection with the operation of the 59ace platform.
As personal information controller, 59ace determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable data protection laws and this Policy.
Data Privacy Officer: 59ace has appointed a Data Privacy Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection legislation. You may contact the DPO at [email protected] for any data privacy-related enquiries.
59ace collects the following categories of personal data in connection with the operation of the platform:
59ace collects personal data through the following means:
59ace processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract |
| Processing deposits and withdrawals | Performance of a contract |
| KYC identity verification | Legal obligation / legitimate interest |
| Anti-money laundering compliance | Legal obligation |
| Responsible gaming monitoring | Legal obligation / legitimate interest |
| Fraud prevention and security | Legitimate interest |
| Marketing communications | Consent |
| Platform analytics and improvement | Legitimate interest |
| Customer support | Performance of a contract / legitimate interest |
Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
59ace uses your personal data for the following purposes:
To create and manage your 59ace account, verify your identity and age (21+ requirement), process your deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other accepted payment methods, and provide you with access to all platform features.
To comply with our obligations under Philippine law, including anti-money laundering regulations, KYC requirements, and any reporting obligations to PAGCOR or other competent regulatory authorities. We may be required by law to retain certain data for specified periods regardless of your preferences.
To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, apply deposit limits and session time restrictions, and fulfil our responsible gaming obligations. This processing is carried out in the interest of player welfare and regulatory compliance.
To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct. This includes automated monitoring of account activity and transaction patterns.
To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance. Support communications may be recorded and retained for quality assurance and training purposes.
Where you have provided consent, to send you promotional offers, bonus notifications, and platform updates via email or SMS. You may opt out of marketing communications at any time by contacting our support team or using the unsubscribe link in any marketing email.
To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the 59ace platform. Analytics data is processed in aggregated or pseudonymised form where possible.
59ace does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:
We engage trusted third-party service providers to assist in operating the 59ace platform. These include KYC and identity verification providers, payment processors (including GCash, PayMaya, and banking partners), fraud detection services, cloud hosting providers, customer support software providers, and analytics platforms. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other competent authorities where required or permitted by Philippine law, including in response to lawful requests, court orders, or regulatory investigations.
In the event of a merger, acquisition, restructuring, or sale of all or part of 59ace's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that may result.
We may share your data with third parties in other circumstances where you have provided explicit consent to such sharing.
Our Commitment: 59ace will never sell your personal data to advertisers, data brokers, or any other commercial third parties. Your data is used solely to operate and improve the 59ace platform and to comply with our legal obligations.
Some of our service providers and technology partners may be located outside the Philippines. Where your personal data is transferred to a country that does not provide an equivalent level of data protection to that afforded under Philippine law, 59ace will implement appropriate safeguards to protect your data, including:
By using the 59ace platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines in accordance with the safeguards described above.
59ace retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years after closure |
| Financial transaction records | 10 years (AMLC regulatory requirement) |
| KYC verification documents | Duration of account plus 5 years after closure |
| Gaming activity logs | 5 years from date of activity |
| Customer support communications | 3 years from date of communication |
| Marketing consent records | Until consent is withdrawn plus 1 year |
| Technical and device logs | 12 months from date of collection |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data disposal procedures. Where data must be retained for legal or regulatory reasons beyond the standard retention period, it will be stored securely with access restricted to authorised personnel only.
59ace uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the platform, maintain session security, and analyse usage patterns. The following types of cookies are used:
These cookies are essential for the operation of the 59ace platform. They enable core functions such as user authentication, session management, and security features. These cookies cannot be disabled without significantly impairing platform functionality.
These cookies remember your preferences and settings, such as your preferred language, display settings, and whether you have acknowledged certain notifications. They improve your experience by personalising the platform to your preferences.
These cookies collect information about how Players use the 59ace platform, including which pages are visited most frequently and how users navigate between pages. This data is used in aggregated form to improve platform performance and user experience.
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 59ace platform. Instructions for managing cookies in common browsers are available through your browser's help documentation.
Note: 59ace does not use third-party advertising cookies or share cookie data with advertising networks. Our cookies are used solely for platform operation, security, and internal analytics.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 59ace:
Request a copy of the personal data we hold about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data held about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
Request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about accuracy is resolved.
Be informed about the collection and processing of your personal data, including the purposes and legal basis for processing.
Claim compensation for damages sustained due to inaccurate, incomplete, outdated, or unlawfully obtained personal data.
To exercise any of these rights, please contact our Data Privacy Officer at [email protected] or through our Support Centre. We will respond to all verified requests within thirty (30) days. We may require you to verify your identity before processing your request.
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
59ace implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Your Role in Security: While 59ace takes extensive measures to protect your data, you also play an important role. Please use a strong, unique password for your 59ace account, enable two-factor authentication, and never share your login credentials with anyone. If you suspect unauthorised access to your account, contact our support team immediately.
The 59ace platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine regulations governing casino-style online gaming. 59ace does not knowingly collect personal data from individuals under the age of 21.
If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and return any deposits made in accordance with applicable regulations.
If you believe that a minor has registered on the 59ace platform or that we have inadvertently collected personal data from a minor, please contact us immediately at [email protected] so that we can take prompt corrective action.
The 59ace platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the 59ace platform and does not cover the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.
59ace is not responsible for the privacy practices, content, or security of any third-party websites linked from the platform. The inclusion of a link to a third-party site does not constitute an endorsement of that site or its privacy practices.
59ace reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this Policy.
Where changes to this Policy are material — meaning they significantly affect your rights or how we process your personal data — we will notify registered Players via email or in-platform notification at least fourteen (14) days before the changes take effect. Your continued use of the 59ace platform following the effective date of any amendment constitutes your acceptance of the revised Policy.
We encourage you to review this Policy periodically to stay informed about how 59ace protects your personal data. Previous versions of this Policy are available upon request from our Data Privacy Officer.
If you have any questions, concerns, or complaints about this Privacy Policy or the way 59ace handles your personal data, please contact us through any of the following channels:
We will acknowledge receipt of all privacy-related complaints within five (5) business days and provide a substantive response within thirty (30) days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at [email protected] or through the NPC's official website.
This Privacy Policy was last updated on January 1, 2026. Previous versions are available upon request.
Your data is safe with us. Log in to your 59ace account and enjoy hundreds of games — from live dealer tables in Manila style to slots, bingo, and Teen Patti — knowing your privacy is protected every step of the way.
🔞 Must be 21 or older to play. Please game responsibly.